Takinur M, Software Engineer, London

March 2025 - October 2026

• Developed an LLM-powered HR chatbot using Python and the OpenAI GPT API, reducing reliance on human agents by 6% and cutting average query resolution time by 40%.
• Built predictive analytics pipelines to forecast payroll anomalies and flag discrepancies before processing, improving payroll accuracy and reducing manual review overhead.
• Architected and maintained a cloud-native web application using Next.js and AWS, serving as the primary digital touchpoint for the business.
• Improved page load performance by 20% through an SEO-optimised Next.js application leveraging Server Components.
• Implemented and maintained a CI/CD pipeline for AWS EC2 deployments, reducing release cycle time by 70%.

September 2022 - August 2023

• Enhanced client websites by debugging code, implementing microservices architecture, and optimizing API performance, improving user satisfaction by 8% based on survey feedback.
• Collaborated with cross-functional teams in Agile sprints to gather requirements, design RESTful APIs, and deliver features aligned with client specifications.
• Conducted white-box and black-box testing, improved defect resolution rates, and ensured application stability through TDD practices.
• Worked across client CMS platforms including WordPress, Shopify, OpenCart, and BigCommerce to deliver targeted feature updates and fixes.